Política de reembolso
At DYNASTY WEAR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must be unused, unworn, and in its original condition with all original packaging and tags attached.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed to the original payment method within a reasonable timeframe.
Non-Refundable Items
The following items are generally not eligible for refunds:
- Products showing signs of use or damage caused by the customer
- Items returned without original packaging
- Gift cards and promotional items
- Products marked as final sale
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue. We will work to resolve the matter as quickly as possible.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has been shipped, it must follow the standard return procedure.
For any questions regarding returns or refunds, please contact our customer support team.
DYNASTY WEAR – Your satisfaction matters to us. 👟🖤